October 8, 2019
The user interface of any mobile app, computer system or website plays a crucial role in its success. One of its primary functions is to reach […]
September 25, 2019
Why a website in the first place? I am sure most of you would ask as we can start a business using any of the most […]
September 19, 2019
The future of Apple was in jeopardy after the death of Steve Jobs in 2011. The appointment of Tim Cook was seen as not a good […]
September 11, 2019
“I think Facebook, Twitter, and YouTube are the cornerstones of any social media strategy.” – Chad Hurley – Co-Founder – YouTube The above quote aptly describes […]
September 6, 2019
“My dream was to set up my own e-commerce company. In 1999, I gathered 18 people in my apartment and spoke to them for two hours […]
August 21, 2019
Nordstrom is one of the leading chains of luxury department stores in the US and Canada. When we talk about customer support and marketing, a little […]
July 24, 2019
“WhatsApp has done to SMS on mobile phones what Skype did to international calling on landlines.” – Financial Times This one line has summed up WhatsApp […]
July 19, 2019
Lights, camera, Insta! From teenagers looking to become the new overnight sensation to everyone else looking to add a touch of glam in their otherwise boring […]
July 9, 2019
Google, YouTube, and Facebook are the top 3 most visited sites in the world, according to Alexa. Have you ever thought why they’ve been at the […]
June 26, 2019
Before we start, take a look at the following customer support live chat scenarios below. Scenario 1 Customer Support Rep: Good Morning. Hi, this is David. […]